Delete your Cristalune account

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This page is about the game Cristalune, published by Asura Studio. You can delete your account and its data at any time, in the game or without it.

In the game (instant)

1. Open Cristalune and stay on the home screen: deletion is refused during a match.
2. Tap Settings, then the Account tab.
3. Tap Delete my account and confirm twice.

Without the game (by email)

Uninstalled the game, or can't open it anymore? Write to us with the button below and include your User ID (in Settings > Account) if you have it, otherwise your heroes' names and your phone model. We may ask for proof that the account is yours. Deletion is done within 30 days.

Request deletion contact@asura.studio

What gets deleted

• Your account and your device identifier
• Your heroes, their items, your gold and your gems
• Your Codex, your reserved names and your leaderboard spots
• Your Auction House listings
• Your login history

What stays

• The Auction House log keeps past sales, without your account or your name.
• Outing statistics are anonymous and name nobody.
• A past purchase stays with Apple or Google under their rules, and in our accounting records for as long as the law requires.

This is permanent: nothing can be restored, not even what you bought.